Responsible Gaming at Stake

Stake promotes responsible gambling by providing users with tools and information to help maintain control over their gambling activity. Gambling should be treated as entertainment, and players are encouraged to make informed decisions, understand the risks, and use available limits when needed.

Player Protection Tools on Stake

Stake provides tools that help users manage gambling activity and set personal limits:

  • Loss Limits — Set the maximum amount you can lose within a selected period (daily, weekly, or monthly). The limit applies to net losses, while profits do not affect the set amount. Unsettled bets may also count toward the limit.
  • Wager Limits — Control the total amount you can wager during a selected period. Limits can be set for daily, weekly, or monthly activity. Lowering a limit takes effect immediately, while increasing it requires a 24-hour cooling-off period.
  • Deposit Limits — Manage the amount of funds added to your account within a specific period. Fiat currency deposits: set a daily deposit limit in USD; once reached, additional deposits are unavailable until the limit resets. Cryptocurrency deposits: funds above the selected limit may be temporarily held in a withholding balance and released after the daily limit resets.

Use these tools to maintain control over gambling activity and keep betting within personal limits.

Tips for Managing Gambling Activity

  • Set a budget and decide how much time and money you want to spend before playing.
  • Never wager more than you can afford to lose.
  • Understand game rules, odds, and potential risks before placing bets.
  • Balance gambling with other hobbies and daily activities.
  • Stop playing if gambling stops being enjoyable or starts causing problems.
  • Use available limits to manage spending and betting activity.

How to Set a Deposit Limit

  1. Open the Responsible Gambling page and select Deposit Limits.
  2. Click Add Limit.
  3. Enter the desired deposit limit amount.
  4. Confirm by selecting Add Limit to submit the request.

Users can:

  • Set a deposit limit;
  • Increase a deposit limit;
  • Decrease a deposit limit;
  • Remove a deposit limit.

Cooling-off period: Setting or reducing a deposit limit takes effect immediately. Increasing or removing a limit requires a 24-hour cooling-off period.

Deposit limits apply only to deposits and do not affect wagers or losses.

Self-Exclusion

Self-exclusion allows users to temporarily or permanently restrict access to their account if they feel gambling may become a problem.

Available Periods:

  • Indefinite exclusion — account access remains blocked until a user requests a review. A minimum exclusion period of 6 months applies before reactivation can be considered.
  • Break in Play — temporary account suspension options:
    • 1 day;
    • 1 week;
    • 1 month.

How to Apply Self-Exclusion

  1. Open the Stake Smart Self-Exclusion page.
  2. Select Request Self-Exclusion.
  3. Choose the required exclusion period.
  4. Click Next.
  5. Confirm the request.

The account cannot be reactivated until the selected period ends. After an indefinite exclusion, a review process is required before access can be restored.

Help and Support for Problem Gambling in India

If you or someone you know is experiencing gambling-related difficulties, professional help is available. Several organisations in India offer confidential support for gambling addiction and related concerns.

Contacting Stake Support

For account-related concerns such as applying limits, requesting exclusion, or getting guidance on responsible gaming tools, Stake customer support can be contacted through the live chat and email channels available on the platform.

Seeking help is a responsible decision. Support is available, and no player needs to manage gambling concerns alone.

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